Welcome friend! I have been thinking about the day 10+ years ago when I walked into a mauve closet/office with a typewriter in it. A typewriter.
You will find that insurance is a conservative business. Change here can be slow. But it can - and will - happen. Your skills as an English major/person who can write/web designer/proposal guru are so needed. You will feel like an impostor your first 6 months because you don't "speak insurance." You'll learn. Ask lots of questions, get to know the wonderful people here, pick your battles and don't back down when you are right. Which you often will be.
Please, please PLEASE don't let the secret out that I am not really magic; that anyone who can write a little bit and knows how to use that thing I like to call "the internet" can do what I have done. You will do some things so much better than I have! I know that. But remember that I started out with a typewriter and a dictaphone (I am not even kidding) and you at least are inheriting an ok website and years worth of letters and proposals that have satisfied a particularly demanding audience. So be kind to me and let people continue to think that I walk on water. They will think the same of you when you can "fix" the documents they just can't get to single space.
Take good care of your American Insurance family and they will take good care of you. Most days.
Traci
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